Privacy and Policy
Information We Collect
Providing Personal Data to us is by opt-in only. You can opt-in by signing up for or using the Service through the Site which requires you to create an account and collects your name, email address, and telephone number. Your employer's service administrator may provide this information on your behalf. We collect this information in order to be able to provide you with the Service and to manage your account. We also collect your company name and assign you an account name based on your company name.
We also collect your email address when you email us for information or sign up for our newsletters and email updates, in order to send you this information. You can unsubscribe from our newsletters and updates by clicking "Unsubscribe" at the bottom of the newsletter or email update.
We also collect device-specific information (e.g. mobile and desktop) from users in order to provide the Service (such as a user's hardware model, operating system and web browser versions, unique device identifiers, and mobile network information including phone number). We may need to associate your user's device -specific information with your Personal Data on a periodic basis in order to confirm you as a user and to check the security on your device.
Service log information
When users use the Service, we may automatically collect and store certain information in server logs. This may include which users (by username) are accessing the Service, how they are accessing the service (including the device-specific information referenced above and type of integration), the dates and times they access the Service, where they are accessing the service (by Internet protocol address) and device event information such as crashes, system activity, and hardware settings. We may need to associate this information with your Personal Data on a periodic basis in order to confirm you as a user and to check the security on your device.
By design, the Service does not allow us to collect your user's passwords. In general, we use the information we collect to provide the Service and for billing purposes. We may also use the information we collect to improve the Service for all users.
We will retain your information for as long as your account is active or as needed to provide you the Services. We will retain and use your and your user's information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Do We Share Information with Third Parties?
Authicon may transmit or share information with its third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Service, which may require that users' information be transferred. Although Authicon owns the software, code, databases, all rights to the Authicon service, you retain all rights to your data.
Authicon also uses third party intermediaries to send out emails on our behalf and to provide customer support including via live chat software. We provide customer emails to our third party vendor who sends our emails on our behalf for these purposes only. Third party intermediaries and vendors are not authorized to use your information for any other purpose.
We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Terms and Conditions, or as otherwise required by law.
Credit Card Information
When you visit the Site or use the Services, we use session "cookies" - a piece of information stored on your computer - to allow us to uniquely identify your browser while you are logged in and to enable Authicon to process your online transactions. We do not link the information we store in cookies to any Personal Data you submit while on our Site. Session cookies also help us confirm your identity and are required in order to login into your account. Authicon uses persistent cookies that only Authicon can read and use, to identify you as an Authicon customer and make it easier for you to log into your account. Users who disable their web browsers' ability to accept cookies will be able to browse our Website, but will not be able to access or take advantage of the Service.
Website Log Files
As is true of most Websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
Protection of Information
Authicon maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access (e.g., your users). However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
Links to Other Sites
Our Website contains links to other sites that are not owned or controlled by Authicon. Please be aware that we, Authicon, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies only to information collected by our Website and Service.
Our Website offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We post customer testimonials on our Site, which may contain Personal Data. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you want your testimonial removed please contact us at [email protected].
From time to time we may provide you the opportunity to participate in contests or surveys. If you participate, we will request certain Personal Data from you at the time of the survey. Participation in these surveys or contests is completely voluntary and you have a choice whether or not to disclose this information. The requested information typically includes contact information, such as email or phone number.
We use this information to improve our service to send our customers update on how we are improving the service based on their feedback.
Choice and Consent
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), as we do not collect any information from anyone under 13 years of age. The Site and its content are directed to people who are at least 18 years of age or older.
Access to Your Information
You have a right to access, review, change, update or delete your Personal Data at any time by contacting us at [email protected] or by postal mail at Authicon B.V., Rijssenseweg 37a, 7468 AB, Enter, The Netherlands ("Data Controller" and "Data Recipient").
Terms of Service
When you access and use the Service, you are subject to the Authicon Terms of Service available for review at https://www.authicon.com/terms-and-conditions.